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Customer Support
Contact Us
Live Chat
Mondays to Fridays (Excluding Public Holidays): 10AM - 6:30PM (ET)
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Technical Support
Visit the Worldwide Support Site for access to our troubleshooting articles and product tips.
Delivery
- Where do you ship to?
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The Creative Store ships to the following countries via our regional websites:
Country Language Shipping Destination(s) United Kingdom English United Kingdom
Excludes all overseas territories like Gibraltar, Saint Helena, Tristan da Cunhun, British Indian Ocean Territory, Anguilla, British Virgin Islands, Isle of Man, Jersey and their dependencies.
Pan European English Austria, Belgium, Cyprus, Czech Republic, Estonia, Hungary, Ireland, Luxembourg, Malta, Netherlands, Portugal, Slovak Republic, Slovenia
Excludes all overseas territories like Azores, Mount Athos, Sint Eustatius, and Madeira.
Nordic English Denmark, Finland, Norway, Sweden
Excludes all overseas territories like Greenland and Faroe Islands
Germany German Germany
Excludes all overseas territories like Büsingen am Hochrhein and Heligoland.
France French France
Excludes DOM, TOM, CTOM and New Caledonia.
Italy Italian Italy
Excludes all overseas territories like Livigno and Campione d'Italia.
Spain Spanish Spain
Excludes all overseas territories like Canary Islands, Ceuta, Melilla and Plazas de soberanía.
Poland Polish Poland
Greece English Greece
United States English Contiguous United States
Excludes Alaska, Hawaii, United States territories like Puerto Rico, Guam, United States Virgin Islands, and Canada.
Canada English Canada
Singapore English Singapore (Main island)
Hong Kong English Hong Kong
Indonesia English Indonesia
Philippines English Philippines
Thailand English Thailand
Vietnam English Vietnam
Malaysia English Malaysia
Australia English Australia Taiwan Traditional Chinese Taiwan Japan Japanese Japan If your country is not listed above and you're unsure if we ship to where you live, please contact us for assistance prior to placing an order.
- What are the shipping methods available and how do I qualify for free shipping?
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Please refer to the following table for our different delivery options, estimated delivery timings, and corresponding charges:
Shipping Method Shipping Lead Time Shipping Charges Free Shipping Standard Shipping 5 - 11 business days* $7 Orders $35 and above *In view of the current COVID-19 situation, we have extended the shipping lead time by 3 business days.
- What are your delivery deadlines for this holiday season?
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Holiday Ordering Deadline for in-stock items:
(Not applicable for P.O. boxes, APO and FPO addresses)- Standard Shipping: Order your gifts by December 14 for guaranteed delivery by December 24.
- How do I track the delivery of my order?
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When your order leaves our facilities and is with our delivery agent(s), a shipping confirmation email will be sent to you. This email will contain information such as the courier, tracking link, and estimated delivery date(s).
Your mail provider may filter such email correspondences to a separate folder or have it moved to the Spam folder by default. If you do not receive your shipping confirmation by the estimated delivery date, please contact us for assistance.
- I would like to reschedule my delivery, or change the delivery address.
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You may change the delivery address to your order as long as it has not been processed by our fulfillment hub. Due to the time sensitiveness of this request, the best way to ensure your order is rectified in time is to self-cancel your order and place a brand new order again.
Once your order has been processed, we are unable to make any changes on your behalf. We recommend that you contact the courier listed in the shipping notification email directly to request your changes.
Packages with incorrect addresses may be returned to us by the courier. You can monitor the status through the tracking link in the shipping notification email or get in touch with us for further assistance.
- What if I'm not in when my order is delivered?
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Orders placed with the Creative Store are fulfilled by FedEx and shipped via a trackable method. A daytime shipping address is required and a personal signature is needed upon delivery.
If you are not present during the time of delivery, a delivery notification note will be left at your address. Please get in touch with the courier through the contact numbers left on the note to schedule for another delivery.
If the tracking information indicates that that package has been delivered while you were out, please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, or garage.
- Is it possible to choose a specific time or day for my delivery?
- Unfortunately, we are unable to support specific delivery timings at the moment.
- What should I do if my order was lost in transit?
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The quickest way to obtain assistance is to contact the courier directly. You may find the contact details in the shipping notification email.
Alternatively, you may also contact the Creative Store for assistance.
- Can you ship to more than one address in a single order?
- One order can only be delivered to one address at the moment. We recommend splitting your purchase by placing separate orders if you need it to be delivered to multiple addresses. Please note that we are unable to waive your shipping costs for orders that fall below our free shipping threshold.
